maykad99 Privacy Policy

1. Overview

maykad99 ("we," "us," "our," or "the Platform") operates at maykad99.org and provides online sports betting, live casino, and slot gaming services to registered members in Malaysia and other permitted jurisdictions. This Privacy Policy applies to all personal data collected from individuals who visit, register on, or otherwise interact with the maykad99 Platform.

By creating a maykad99 account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, you should not register or use the Platform.

2. Personal Data We Collect

2.1 Registration Data

When you register a maykad99 account, we collect the information you provide, which includes:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Username and password (password is stored in hashed form only — maykad99 cannot read your plain-text password);
• Country and state of residence;
• Contact number (optional at registration; may be required for account verification).

2.2 Identity Verification (KYC) Data

As required under our international gaming authority licence, we collect identity verification documents when processing your first withdrawal or when triggered by compliance monitoring. This may include:

• A copy of your Malaysian identity card (MyKad) or passport;
• Proof of address (utility bill, bank statement, or equivalent dated within 3 months);
• Proof of payment method ownership (e.g., screenshot of e-wallet account or bank statement header).

2.3 Financial Transaction Data

We collect records of all financial transactions on your account, including deposit amounts, timestamps, payment method identifiers (account numbers are partially masked), withdrawal requests, and transaction outcomes. This data is required for regulatory reporting, dispute resolution, and anti-money laundering compliance.

2.4 Gameplay and Betting Data

We collect records of all bets placed, casino and slot game sessions, bet outcomes, and responsible gaming interactions (such as limit adjustments or self-exclusion requests). This data is used for account history, dispute resolution, regulatory reporting, and responsible gaming monitoring.

2.5 Technical and Usage Data

We automatically collect certain technical information when you access the Platform, including:

• IP address and approximate geolocation derived therefrom;
• Browser type and version;
• Device type, operating system, and screen resolution;
• Pages visited, time spent on page, and navigation paths;
• Session duration and login timestamps;
• Error logs and performance data.

This data is collected automatically via server logs and, where applicable, cookies (see Section 6).

2.6 Communication Data

If you contact maykad99 support via live chat or email, we retain records of those communications — including the content of your messages, the date and time of each interaction, and any documents or screenshots you provide — for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Personal Data

Purpose	Data Used
Account creation and authentication	Registration data, device/IP data
Age and identity verification (KYC)	Registration data, KYC documents
Processing deposits and withdrawals	Financial transaction data, KYC documents
Providing betting, casino, and slots services	Gameplay data, account data
Regulatory compliance and AML monitoring	Financial data, KYC documents, gameplay data
Responsible gaming monitoring and intervention	Gameplay data, financial data, account data
Customer support and dispute resolution	Communication data, account data, financial data
Platform security and fraud prevention	Technical data, financial data, login data
Platform improvement and analytics	Technical/usage data (aggregated or anonymised where feasible)
Direct communications (account notices, policy updates)	Email address, communication preferences

maykad99 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human oversight.

4. Legal Basis for Processing

maykad99 processes your personal data on the following legal bases:

• Contractual necessity — Processing required to provide the Platform services you have registered for, including account management, bet settlement, and payment processing;
• Legal obligation — Processing required to comply with our international gaming authority licence conditions, anti-money laundering obligations, and regulatory reporting requirements;
• Legitimate interests — Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where our legitimate interests are not overridden by your fundamental rights;
• Consent — Where we rely on your consent for specific processing activities (such as optional marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.

5. Data Sharing & Disclosure

maykad99 does not sell your personal data. We may share personal data in the following limited circumstances:

• Regulatory authorities — We are required to disclose account and transaction data to our licensing authority, financial intelligence units, and relevant law enforcement agencies where required by law or licence condition;
• Payment processors — Financial transaction data is shared with payment service providers (including Touch n Go eWallet, Boost, FPX network banks, and other Malaysian payment processors) solely to the extent necessary to process your deposit or withdrawal;
• Game providers — Your player session identifier (not your full personal profile) is shared with third-party casino and slot game providers to facilitate gameplay. These providers are contractually bound to use such data only for game delivery purposes;
• Identity verification services — Where automated document verification tools are used to assist KYC processing, relevant data is shared with those service providers under strict data processing agreements;
• Corporate successors — In the event of a merger, acquisition, or sale of substantially all assets of maykad99, member data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6. Cookies & Tracking Technologies

maykad99 uses cookies and similar technologies to operate the Platform, maintain your login session, remember your preferences, and collect usage analytics. The following categories of cookies are used:

• Strictly necessary cookies — Required for basic Platform functionality including login session management and security. These cannot be disabled.
• Functional cookies — Remember your preferences such as language settings, odds format, and display preferences.
• Analytics cookies — Collect aggregated usage data to help us understand how members navigate the Platform and identify areas for improvement. Where possible, data is anonymised before analysis.

You may control non-essential cookies through your browser settings. Disabling functional or analytics cookies will not prevent you from using the Platform but may affect certain preference features. Strictly necessary cookies cannot be disabled without preventing core functionality.

7. Data Retention

maykad99 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, and licensing retention obligations. Specific retention periods include:

• Account registration and KYC data: retained for a minimum of 5 years following account closure, or longer if required by applicable law or our licensing authority;
• Financial transaction records: retained for a minimum of 7 years following the transaction date in compliance with anti-money laundering obligations;
• Gameplay and bet history: retained for the duration of account activity plus 5 years following closure;
• Support communication logs: retained for 3 years following the relevant interaction;
• Technical and usage logs: typically retained for 12 months on a rolling basis, subject to security or investigation holds.

Following the expiry of applicable retention periods, data is securely deleted or irreversibly anonymised.

8. Data Security

maykad99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and maykad99 servers;
• One-way cryptographic hashing of all member passwords — maykad99 systems cannot read your plain-text password and will never ask you for it;
• Automated login monitoring with anomaly detection to identify and respond to suspicious access attempts;
• Role-based access controls limiting employee access to member data to only those with a legitimate business need;
• Regular security reviews and, where required under licence conditions, third-party security assessments.

While maykad99 takes all reasonable steps to protect your data, no internet-based system is completely impenetrable. You share responsibility for account security by maintaining a strong, unique password and not sharing your credentials with any third party.

9. Your Rights

Subject to applicable law and our regulatory obligations, you have the following rights regarding your personal data held by maykad99:

• Right of access — You may request a copy of the personal data maykad99 holds about you;
• Right to rectification — You may request correction of inaccurate personal data. For name and date-of-birth corrections, supporting documentation will be required;
• Right to erasure — You may request deletion of your personal data. This right is subject to our regulatory retention obligations — data required to be retained by law or licence condition cannot be deleted within the mandatory retention period;
• Right to restrict processing — In certain circumstances, you may request that we restrict the processing of your data while a correction or objection is assessed;
• Right to data portability — You may request a copy of your personal data in a structured, machine-readable format for transfer to another controller where technically feasible;
• Right to object — You may object to processing carried out on the basis of legitimate interests. We will assess your objection and cease that processing unless compelling legitimate grounds override your interests;
• Right to withdraw consent — Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact maykad99 support via live chat or at the email address listed in Section 13. We will respond to requests within 30 days. Identity verification may be required before processing access or erasure requests.

10. Minors

Age is verified at registration and again at first withdrawal. Accounts confirmed to belong to individuals under 21 will be suspended immediately, any balance returned where lawfully possible, and any related data reviewed in compliance with our licence obligations.

11. Third-Party Links

The maykad99 Platform may contain links to third-party sites or reference third-party services (such as game providers' published RTP reports). maykad99 is not responsible for the privacy practices or content of any third-party website or service. This Privacy Policy applies solely to data processed by maykad99 in the operation of the maykad99 Platform. You should review the privacy policies of any third-party services you access independently.

12. Policy Updates

maykad99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or licence requirements. The date of the most recent update is displayed at the top of this page. Material changes will be notified to members via email or a Platform notice prior to the change taking effect. Your continued use of the Platform following notification of a material change constitutes your acceptance of the updated Policy. If you do not accept the updated Policy, you must stop using the Platform and contact support to request account closure.

13. Contact & Data Queries

For all privacy-related queries, data subject right requests, or concerns about how maykad99 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours, 7 days a week via the on-site chat widget — fastest resolution for most queries
• Email: support at maykad99.org (plain text — not a clickable link)

We aim to acknowledge all written privacy queries within 2 business days and to resolve them within 30 days. For complex requests requiring regulatory input, resolution may take up to 60 days, in which case we will communicate the expected timeline to you promptly.